OUR Privacy Policy
A Transparent Approach to Personal Data Management
In the digital age, the protection of personal information has become a paramount concern for individuals and businesses alike. This is particularly true in the real estate industry, where transactions involve the exchange of sensitive personal and financial data. As a real estate business, we are committed to managing your personal information in an open and transparent manner. This Real Estate Privacy Policy outlines our approach to data privacy, based on the Australian Privacy Principles (APP).
What Personal Information Do We Collect?
As part of our operations, we collect various types of personal information. This may include contact details, employment history, financial information, and other data relevant to real estate transactions. In certain circumstances, we may also collect sensitive information, such as credit history or other financial data. We collect this information directly from you, as well as from third parties where necessary and lawful.
How Do We Collect and Store Personal Information?
Our methods of collecting personal information include direct interactions (such as when you contact us or use our services), and indirect methods (like referrals or public records). We store this information securely, using both physical and electronic means. We employ stringent security measures, including IT systems, internal access controls, and audit trails, to protect your personal information from misuse, interference, loss, and unauthorized access or modification.
Why Do We Collect, Hold, Use, and Disclose Personal Information?
The primary purpose of collecting and holding your personal information is to facilitate real estate transactions and provide you with our services. This may include marketing our services to you, responding to your inquiries, processing transactions, and complying with our legal obligations. We only use or disclose your personal information for the purpose it was collected, unless we have your consent or the law permits otherwise.
How Can You Access and Correct Your Personal Information?
You have the right to access and correct your personal information held by us. To do so, you can contact our designated privacy officer via the contact details provided in this policy. We will respond to your request within a reasonable timeframe and may ask you to verify your identity for security purposes.
How Can You Lodge a Privacy Complaint?
If you believe we have breached the APPs or our privacy obligations, you can lodge a complaint with us. Please direct your complaint to our privacy officer, who will investigate the matter and respond to you promptly. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Do We Disclose Personal Information Overseas?
In certain circumstances, we may disclose your personal information to overseas recipients, such as when we use international cloud storage providers or when a property transaction involves overseas parties. We will always take reasonable steps to ensure that any overseas recipient complies with the APPs and protects your personal information.
Updates to This Privacy Policy
We regularly review and update this Real Estate Privacy Policy to ensure it accurately reflects our information handling practices. We encourage you to review this policy periodically to stay informed about how we manage your personal information.
Conclusion
Your privacy is important to us. We are committed to managing your personal information in an open, transparent, and lawful manner. If you have any questions or concerns about this Real Estate Privacy Policy, please do not hesitate to contact us.